Help Resources

Massachusetts Department of Higher Education

Massachusetts Department of Higher Education
Room 1401
One Ashburton Place
Boston, MA 02108-1696
Phone: (617) 994-6950
Fax: (617) 727-6397
mass.edu

If you have complaints against a post-secondary institution contact the state department of higher education for help with resolving the complaint.

U.S. Department of Education - FSA Ombudsman Group

U.S. Department of Education
FSA Ombudsman Group
830 First Street, N.E., Mail Stop 5144
Washington, DC 20202-5144
Phone: 1-877-557-2575
Fax: 202-275-0549

The Federal Student Aid Ombudsman Group of the U.S. Department of Education is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. The Ombudsman Group is a neutral, informal, and confidential resource to help resolve disputes about your federal student loans.

National Student Loan Data System

The National Student Loan Data System (NSLDS) is the U.S. Department of Education's (ED's) central database for student aid. NSLDS receives data from schools, guaranty agencies, the Direct Loan program, and other Department of ED programs. NSLDS Student Access provides a centralized, integrated view of Title IV loans and grants so that recipients of Title IV Aid can access and inquire about their Title IV loans and/or grant data.

studentaid.gov

Office of Student Financial Assistance

The Office of Student Financial Assistance (OSFA) is primarily responsible for the management and oversight of all state funded financial aid programs and advises the Board of Higher Education about financial aid policy matters of concern to the Commonwealth of Massachusetts.

Office of Student Financial Assistance
75 Pleasant Street
Malden, MA 02148
Phone: 617-391-6070
Fax: 617-391-6085

Federal Loan Servicing and Loan Repayment

For more information on repaying your federal student loans go to the following federal site:
studentaid.gov